{"id":1346,"date":"2025-01-28T20:29:00","date_gmt":"2025-01-28T13:29:00","guid":{"rendered":"https:\/\/ccqmservice.com\/?page_id=1346"},"modified":"2025-01-28T20:32:19","modified_gmt":"2025-01-28T13:32:19","slug":"iso-10002-customer-satisfaction-management","status":"publish","type":"page","link":"https:\/\/ccqmservice.com\/index.php\/iso-10002-customer-satisfaction-management\/","title":{"rendered":"ISO 10002 \u2013 Customer Satisfaction Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1346\" class=\"elementor elementor-1346\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a97b4ca elementor-section-full_width elementor-section-height-min-height elementor-section-height-default elementor-section-items-middle\" data-id=\"a97b4ca\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e3cd5f9\" data-id=\"e3cd5f9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f4556f7 elementor-widget elementor-widget-heading\" data-id=\"f4556f7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ISO 10002 \u2013 Customer Satisfaction Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-290282c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"290282c\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b14dee9\" data-id=\"b14dee9\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-58d3cd8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"58d3cd8\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1e3d7fe\" data-id=\"1e3d7fe\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e02fcb elementor-widget elementor-widget-text-editor\" data-id=\"1e02fcb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"page-intro\"><div class=\"body-copy\"><h3 class=\"av-special-heading-tag \">ISO 10002 \u2013 Quality Management \u2013 Customer Satisfaction Certification<\/h3><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-752448e elementor-widget elementor-widget-text-editor\" data-id=\"752448e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>An unhappy customer will tell friends and colleagues about their experiences, damaging your reputation and often you know nothing about it. Implementing a complaints handling process using ISO 10002 will help you turn unhappy customers into satisfied ones and use their input to improve the experience of future customers.<\/p><p>Your customer service processes need to make it simple for your customers to communicate complaints and resolve any issues arising. Complaint management is not about reducing the number of complaints, but taking the information they generate and turning it into an opportunity for improvement.<\/p><p>Smart complaint management will help you to improve customer service standards and deliver an effective complaint handling system to differentiate you from your competitors. Auditing by CCQM against ISO 10002 Quality Management: Customer Satisfaction demonstrates that your organization cares about customer feedback and receives, manages and resolves customer complaints effectively.<\/p><p>Certification against ISO 10002 will provide your organization with a high quality and reliable complaint management system, including the following characteristics:<\/p><ul><li>Visibility<\/li><li>Accessibility<\/li><li>Responsiveness<\/li><li>Objectivity<\/li><li>Confidentiality<\/li><li>Customer-focused approach<\/li><li>Accountability<\/li><li>Continual improvement<\/li><\/ul><p>We can either conduct a gap assessment of your management system against the requirements of ISO 10002 or take you through the full certification process.<\/p><p>Our ISO 10002 Foundation Training is designed to provide any organization with the fundamentals of the ISO 10002 requirements. Contact your local CCQM representative for further details.<\/p><p>Partner with CCQM to improve customer service standards and complaint management with the implementation of ISO 10002.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ISO 10002 \u2013 Customer Satisfaction Management ISO 10002  [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1346","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ccqmservice.com\/index.php\/wp-json\/wp\/v2\/pages\/1346","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ccqmservice.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ccqmservice.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ccqmservice.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ccqmservice.com\/index.php\/wp-json\/wp\/v2\/comments?post=1346"}],"version-history":[{"count":7,"href":"https:\/\/ccqmservice.com\/index.php\/wp-json\/wp\/v2\/pages\/1346\/revisions"}],"predecessor-version":[{"id":1355,"href":"https:\/\/ccqmservice.com\/index.php\/wp-json\/wp\/v2\/pages\/1346\/revisions\/1355"}],"wp:attachment":[{"href":"https:\/\/ccqmservice.com\/index.php\/wp-json\/wp\/v2\/media?parent=1346"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}